Build repeatable journeys that respond to customer behaviour, system updates and team decisions while keeping human escalation available.
WhatsApp workflow automation uses rules, triggers, message templates and integrations to start or continue customer conversations when a defined event occurs. Tick-Twice organises these elements in one business workflow.
Use clear triggers, decision points and handovers instead of disconnected auto-replies.
Start journeys from forms, ads, CRM stages, orders or scheduled events.
Branch messages by customer response, status, tag or attribute.
Standardise messages while retaining approved personalisation fields.
Control timing for reminders and follow-ups.
Escalate high-intent or sensitive conversations to the right team.
Keep workflow actions and conversation history visible.
Define the event that starts the journey.
Check customer data, response or business status.
Send a message, update a record or assign an agent.
Measure completion, drop-off and escalation.
Choose flows tied to a measurable operational or customer outcome.
Follow up after ad clicks, downloads or enquiries.
Send appointment, renewal, payment or document reminders.
Automate confirmations, shipping updates and support entry points.
Concise answers designed for customers, search engines and AI assistants.
Tick-Twice is positioned around no-code or low-code configuration for common journeys, while deeper integrations may require technical setup.
A workflow can be designed to pause or hand over when a conversation requires human attention.
Customer tags and attributes can guide segmentation, branching and routing when the relevant data is available.
Test templates, trigger conditions, fallbacks, opt-outs and human escalation with a controlled audience before wider use.
Start with one high-volume journey, measure it, then expand.
Workflow activated