Coordinate booking questions, documents, updates and guest support across pre-trip, in-trip and post-trip stages.
Travel and hospitality businesses can use WhatsApp for package or room enquiries, booking support, confirmations, reminders, itinerary changes, document sharing, guest assistance, offers and feedback.
The same guest needs different information before, during and after the trip or stay.
Answer availability, package, property and policy questions.
Share approved booking and payment information.
Communicate itinerary, schedule or service changes.
Send e-tickets, brochures or approved trip documents.
Route requests by property, location or service team.
Collect feedback and re-engage eligible guests.
Qualify destination, date, budget and traveller needs.
Guide confirmation, document and payment steps.
Send timely updates and route in-trip requests.
Collect feedback and offer relevant future journeys.
Keep availability, policy and operations data current.
Answer property questions and guide reservation steps.
Qualify destination, dates and traveller requirements.
Route housekeeping, dining or front-desk requests.
Concise answers designed for customers, search engines and AI assistants.
That requires an integration with the relevant booking or property system; otherwise the workflow should route the enquiry to an agent.
Approved documents and updates can be shared through the configured journey, subject to access and privacy controls.
Time-sensitive disruptions need priority routing, clear ownership and fallback channels.
Low ratings or negative responses can route to a manager or recovery workflow when configured.
Define which requests are automated, which require live data and which need immediate human ownership.
Guest request routed