Turn campaign responses and product questions into structured commerce journeys with order communication and agent assistance.
Retailers can use WhatsApp automation for campaigns, product catalogs, recommendations, cart recovery, order confirmation, delivery updates, returns support and repeat-purchase journeys.
Keep campaign, product, order and service details connected throughout the customer journey.
Share catalogs and narrow choices through conversation.
Route offer and launch responses into guided journeys.
Re-engage eligible customers with help or reminders.
Send confirmation, shipping and delivery messages.
Collect order context and guide policy steps.
Use loyalty, replenishment and repeat-purchase journeys.
Bring customers from ads, social, web or QR.
Answer product and policy questions quickly.
Communicate order status and delivery progress.
Support issues and trigger relevant repeat engagement.
Use automation to reduce friction, not pressure customers.
Combine broadcast reach with product-specific conversation.
Route availability or branch questions to the right location.
Handle order updates, returns and feedback.
Concise answers designed for customers, search engines and AI assistants.
Catalog design should prioritise accurate, current products and a clear path to more information or checkout.
A workflow uses available commerce data and customer consent to send a timely reminder or offer assistance.
Yes. Routing can use location, branch, product or campaign context when those fields are captured.
Measure assisted conversion, response, cart recovery, service resolution and repeat purchase alongside message delivery.
Automate common answers and keep a human route for exceptions.
Order journey connected