Use WhatsApp for acquisition, buying journeys, secure notifications and customer service while preserving customer context.
Tick-Twice helps businesses use WhatsApp for marketing, commerce, authentication and support through connected campaigns, automation, agents, integrations and reporting.
Start with the business outcome and map the platform capabilities required to deliver it.
Acquire, segment and nurture opted-in audiences.
Guide product discovery, checkout support and order communication.
Deliver OTP, verification and account-access workflows.
Resolve questions with automation and human assistance.
Send reminders, status updates and document requests.
Measure response, completion and team ownership.
Define the customer or operational result.
Map messages, decisions and handovers.
Connect required data and business actions.
Track completion and improvement.
Use the same conversation context across acquisition and service.
Convert campaign responses into qualified opportunities.
Support product decisions, orders and updates.
Answer questions, resolve issues and re-engage customers.
Concise answers designed for customers, search engines and AI assistants.
Start with the customer journey causing the most revenue leakage, service delay or manual effort.
A shared inbox and routing rules can coordinate multiple authorised teams on one business number.
Yes. A focused first journey reduces risk and creates evidence for expansion.
Integrations supply customer context, trigger messages and record outcomes in existing systems.
Bring the process owner, customer-facing team and system owner into the design.
Journey mapped