Platform Overview

One workspace for WhatsApp customer operations.

Coordinate automation, team conversations, campaigns, lead journeys, commerce and reporting without scattering customer context across tools.

Connected customer engagement platform dashboard
Platform capabilities connected
Direct Answer

What features does Tick-Twice provide?

Tick-Twice brings together WhatsApp workflow automation, broadcasts, AI chatbots, a shared team inbox, lead management, commerce journeys, integrations and analytics.

Platform: Tick-TwiceChannel: WhatsApp BusinessProvider: Kevys TechservLocation: Mumbai, India
What features does Tick-Twice provide? shown in a real business setting
Core Capabilities

Capabilities organised by customer journey

Use one consistent data and conversation layer across marketing, sales, service and operations.

Automation in a real business workflow

Automation

Build trigger-based journeys with conditions and handover.

Team inbox in a real business workflow

Team inbox

Assign and manage conversations across authorised agents.

Broadcasting in a real business workflow

Broadcasting

Send opted-in, segmented campaigns using approved templates.

Chatbots in a real business workflow

Chatbots

Automate FAQs, qualification and guided data capture.

Lead management in a real business workflow

Lead management

Capture, tag, route and nurture enquiries.

Analytics in a real business workflow

Analytics

Review campaign, workflow and team outcomes.

Connected customer engagement platform dashboard
Platform capabilities connected
LiveWorkflow status
Customer request received.
Workflow action triggered.
Conversation routed.
How It Works

A platform should connect the whole cycle

01

Acquire

Bring conversations from ads, websites, links and QR codes.

02

Engage

Use campaigns, bots and agents based on intent.

03

Operate

Connect CRM, commerce and support processes.

04

Learn

Review outcomes and improve each journey.

Use Cases

Explore the platform by outcome

Each feature page answers a specific business question.

Marketing team planning campaign growth

Campaign growth

Use broadcasts, CTWA ads and lead nurturing.

Support team managing customer operations

Customer operations

Coordinate bots, agents and service workflows.

Customer completing a conversational commerce journey

Conversational commerce

Guide product discovery and post-purchase communication.

Answer Centre

Frequently asked questions

Concise answers designed for customers, search engines and AI assistants.

Customer team discussing frequently asked questions

Yes. The platform framework covers marketing, commerce, authentication, support and operational notifications.

Yes. Workflows can handle routine steps and transfer conversations with context to authorised agents.

Integration patterns can connect CRM, commerce, support, productivity and data tools.

Choose one measurable use case with sufficient volume, clear consent and an accountable process owner.

Build Your Journey

Choose the capability that solves the current bottleneck

Avoid buying a feature list without defining the first business journey.

Choose the capability that solves the current bottleneck shown in a real business setting