Coordinate sales, support and operations on one business number without losing accountability or customer history.
A shared WhatsApp team inbox lets multiple authorised agents manage conversations from one business workspace. Tick-Twice adds assignment, routing, tags, notes and conversation context.
Move beyond a single-device inbox with roles, queues and visible ownership.
Allocate a chat to an agent or team.
Route by topic, source, tag, language or business rule.
Add context for colleagues without sending it to the customer.
Group conversations for follow-up and reporting.
Standardise frequent answers while keeping agent control.
See open, pending and resolved work in one place.
Capture the customer’s message and source context.
Apply rules or assign the conversation manually.
Let the agent answer with history and approved resources.
Tag the outcome and trigger the next action.
Create ownership across customer-facing departments.
Route high-intent enquiries to the correct salesperson.
Manage queues, escalations and service follow-up.
Assign chats by location, branch or service category.
Concise answers designed for customers, search engines and AI assistants.
Yes. The shared inbox is designed so authorised agents can manage conversations from one business number.
Queue views can be structured to surface unassigned, open, pending and resolved conversations.
Internal notes are intended for team coordination and should not be sent into the customer conversation.
Yes. Automation can handle routine steps and hand over with context when human assistance is needed.
Define teams, routing rules and escalation paths before onboarding agents.
Assigned to the right team