Connect customer conversations to campaigns, alerts, service operations and business systems without relying on a personal messaging setup.
Tick-Twice is a web-based customer engagement platform that helps businesses operate WhatsApp campaigns, notifications, automated journeys and team support through structured WhatsApp Business API workflows.
Bring messaging, automation, agents and reporting into a governed workspace.
Use approved message templates for proactive, opted-in communication.
Receive customer questions and continue them through bots or agents.
Start messages from CRM, commerce, support or operational events.
Let teams work from one controlled inbox with assignments and context.
Organise message templates by purpose, language and workflow.
Review delivery and engagement signals for operational follow-up.
Link the required business number and workflow systems.
Define templates, triggers, routing and escalation rules.
Send relevant messages and handle customer replies.
Review outcomes and refine each journey.
Build practical customer journeys without copying a competitor’s process.
Send order, payment, appointment or service-status messages.
Combine instant automation with contextual agent handover.
Capture intent from ads, websites and QR codes, then route it.
Concise answers designed for customers, search engines and AI assistants.
Tick-Twice is designed for structured business workflows, team access, automation and integrations rather than personal one-to-one messaging.
Yes. Integration patterns can connect CRM, commerce, support and operational events to configured WhatsApp workflows.
Yes. Incoming conversations can be assigned to agents in a shared team inbox, with routing and customer context.
Businesses should collect valid consent and follow WhatsApp policies before sending proactive messages.
Map the number, use cases, integrations and governance controls before launch.
API-ready journeys