Use guided flows and AI-assisted responses for repetitive conversations, then transfer complex cases to a human with context.
The Tick-Twice chatbot automates common questions, guided data collection, lead qualification and workflow actions on WhatsApp, with configurable handover to human agents.
A useful bot should complete a task, collect required context or route the conversation.
Answer repetitive, approved questions immediately.
Offer clear choices for common customer intents.
Collect need, location, timeline and other useful fields.
Gather structured inputs and documents where the workflow allows.
Trigger updates, assignments or integrations from responses.
Transfer with collected context when the bot should stop.
Identify intent from a choice or customer message.
Ask only the questions needed for the task.
Answer, capture data or start a business workflow.
Send exceptions to an authorised agent.
Prioritise high-volume, repeatable conversations with clear boundaries.
Answer course questions and collect applicant details.
Share status, policies and escalation options.
Guide booking questions and reminder responses.
Concise answers designed for customers, search engines and AI assistants.
It can automate defined tasks, but sensitive, ambiguous or high-value conversations should have clear human escalation.
Yes. A guided flow can collect structured details and pass them to a team or integrated system.
Approved business knowledge can be organised into response flows or connected resources, depending on implementation.
Keep choices clear, recognise escape phrases and provide a visible route to a human agent.
Define the successful outcome and the exact point where a human should take over.
Intent recognised